Know that every order you make from Outfitters that we are doing our best to provide you with the best product, service, and value we can. Passion, honesty and integrity will drive this company. To prove it, know that you can buy products from Outfitters with absolute confidence. We will provide you a refund or exchange on any item you buy from us within the first 45 days.
Saying our coolers are tough is one thing, but at Outfitters we put our money where our mouth is. Our cooler warranty is the best in the business. We promise to take care of you after the sale as best we can. If your cooler is damaged or becomes defective we will fix or replace with a similar value product no questions asked within the first 3 years of purchase. All we ask is when you purchase our product from a retailer you send us notification of your purchase via our 'Contact Us' page. Please include the following information:
- Fill out all pertinent contact information within the form.
- In the comments section of the form include:
- Retailer Information (name, city and state)
- Date of purchase.
- Model purchased.
If you purchase a cooler from our web site we will automatically register the purchaser in our system, so you do not need to contact us further.
If you have a claim to make on your cooler you may also use our 'Contact Us' page. Often times we are able to mail you the damaged or broken part (ie. rope handle, latch etc). The coolers themselves are nearly indestructible, but in the extremely rare event that a part will not fix the situation we will give you the information to mail the cooler back to our warehouse where it will be inspected and replaced or repaired with a similar quality item.
Please Note: Our cooler warranty does not cover if you lose your cooler, it is stolen, or cosmetic damage that does not impede the performance of your product. Further, we will do our best to replace or repair your part or cooler with the same part or model. However; our designs may change over time and if we are unable to exactly match the product you purchased we will replace with a similar product of equal value and function.